Terms of use — Customer portal (v8-20260925)

This portal provides read-only access to your Artifis records and secure online payments. Full service terms are at artifis.co.uk/terms.

By accepting this estimate you instruct Artifis to prepare a formal quotation for the works described, and you ask Artifis to start, including ordering materials. If the work is finished you cannot cancel it. If you cancel after Artifis has started, you pay for the work and materials already supplied.
Only a written estimate or quotation from Artifis is a price you can rely on. A figure in WhatsApp, a text, a phone call, or an ordinary email is a guide only and is not a fixed price.
Unless the quotation says no deposit applies, payment is 50% of the quoted grand total due immediately on acceptance. The remaining 50% stays in your portal and is invoiced when the engineer completes the work. This is not materials plus 10%. Invoices are due immediately at those times — there is no 7-day payment period.
The 50% deposit is kept once work has started or materials have been ordered. A finished installation is not cancelled and is not taken out. Work is not confirmed until that deposit is paid in full.
Manufacturer warranty covers parts from the manufacturer. Warranty call-outs and labour are chargeable unless the fault is proved to be our workmanship or installation error. That is the normal position for warranty.
Final pricing may be adjusted if the work required differs materially from the information provided; any change will be agreed with you first.
Your data is processed in line with our privacy notice and retained per our retention policy.

Keep your password confidential. You must change the initial postcode password on first login.
Online payments are processed by Stripe; we do not store card numbers.
Do not share portal access — accounts are personal to the email holder.