These Terms and Conditions govern the supply of goods and services by Artifis Ltd. Please read them carefully — by accepting a quotation or instructing us to carry out work, you agree to be bound by them.
Last updated: 25 September 2026
Please note: These are our general Terms and Conditions. Individual quotations, estimates, order acknowledgements or written agreements may carry additional or specific terms relating to your particular project. Where a specific written agreement conflicts with these general terms, the specific written agreement will take precedence for that project.
1.Definitions
1.1In these Terms and Conditions, the following words have the following meanings.
1.2"Company", "we", "us", "our" means Artifis Ltd, a company registered in England and Wales (Company No. 17302295).
1.3"Customer", "you", "your" means the person, business or organisation who accepts a quotation or estimate from the Company, or whose order for goods and/or services is accepted by the Company.
1.4"Consumer" means an individual acting wholly or mainly outside that individual's trade, business, craft or profession, as defined in the Consumer Rights Act 2015.
1.5"Goods" means the materials, equipment, parts and products to be supplied by the Company.
1.6"Services" means the work, installation, repair, maintenance or other services to be carried out by the Company.
1.7"Estimate" means an approximate, indicative price provided for guidance only.
1.8"Quotation" means a fixed price offered by the Company for clearly defined Goods and/or Services, valid for the period stated.
1.9"Contract" means the contract between the Company and the Customer for the supply of Goods and/or Services, incorporating these Terms and Conditions.
1.10"Deposit" means the advance payment described in clause 5.
1.11"Repair Call-out Charge" means the non-refundable per-unit attendance charge described in clause 6A.
2.About us
2.1Artifis Ltd is a limited company registered in England and Wales.
2.2Company name: Artifis Ltd
2.3Company number: 17302295
2.4Registered office: 128 City Road, London, EC1V 2NX, United Kingdom
3.1Estimates are provided for general guidance only. An estimate is an approximate indication of likely cost based on the information available at the time and is not a fixed price. The final price may change once the work is fully specified, the site has been surveyed, or unforeseen conditions are encountered.
3.2Quotations set out a fixed price for clearly defined Goods and/or Services. Unless stated otherwise, a quotation is valid for 30 days from its date (or such other period as stated on the quotation), after which it may be withdrawn or revised. A quotation is an invitation to enter into a Contract and does not constitute a binding contract until accepted in accordance with clause 4.
3.3Only a written estimate or quotation. The only prices the Customer may rely on are a written estimate or a written quotation issued by the Company. A figure given casually by WhatsApp, text message, telephone, or in an ordinary email is a guide only. It is not a fixed price, it is not a promised price, and it does not form a Contract. The Company rejects any claim that such a message or call is a fixed or promised price. A written estimate or quotation issued by the Company and sent as a document, including by email, remains a written estimate or quotation under this clause.
3.4All estimates and quotations are based on the information supplied by the Customer and on work being carried out during normal working hours, with reasonable and continuous access to the site, and on the assumption that no hidden defects, hazardous materials or unforeseen circumstances are present.
3.5Subject to formal survey. All prices are subject to a formal survey (or equivalent site check). If we encounter anything on site that affects the work or cost, we will advise the Customer immediately so that any remedial action or variation can be agreed before we proceed.
3.6Physical site surveys. A visit charge applies to commercial physical surveys only. Where a charge is payable, that charge is a service charge and is non-refundable. At the Company's discretion, the amount paid may be credited to the final invoice for a full installation of an air conditioning or heat pump unit with the Company, provided that installation takes place within 90 days of payment of the survey charge. The Company reserves the right to decline any refund. Domestic physical surveys have no visit charge.
4.Acceptance & the contract
4.1A binding Contract is formed when the Customer accepts a written quotation and, where applicable, the Company receives the Deposit in accordance with clause 5. Acceptance is made by the Customer signing and returning the quotation (or by signed written confirmation, including by email). A casual WhatsApp message, text message, telephone call, or ordinary email is not acceptance of a quotation and does not create a Contract.
4.2These Terms and Conditions apply to the Contract to the exclusion of any other terms that the Customer seeks to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.
4.3No variation to the Contract or these Terms and Conditions is effective unless agreed in writing in accordance with clause 6.
5.Deposit
5.1Unless a quotation states that no deposit applies, a deposit of 50% of the quoted grand total is payable by the Customer on acceptance of the quotation. This is a percentage of the quoted price as a whole. It is not calculated as the cost of materials plus 10%, and that former method does not apply.
5.2Work is not confirmed and will not commence until the deposit invoice has been paid in full and cleared funds have been received by the Company. Goods are only ordered once the deposit has cleared. Once work has started, or materials have been ordered for that job, or the installation is finished, the deposit is not returned. A refund applies only under clause 15, and only where no work has started and no materials have been ordered for that job.
5.3The Deposit secures the Customer's booking. Dates, scheduling and the ordering of Goods are provisional only until the Deposit is paid in full. The remaining 50% of the quoted grand total is payable in accordance with clause 7.
6.Prices, variations & extra work
6.1The price for the Goods and Services is as set out in the accepted quotation. Prices are quoted in pounds sterling (GBP). Artifis Ltd is not VAT registered, and therefore no VAT is charged on our prices.
6.2Stock and price volatility. Due to the current climate, market stock and supplier prices are volatile. The Company cannot guarantee stock availability or supplier prices. If stock or supplier prices change before we order or install, we will advise the Customer immediately so that any adjustment can be agreed.
6.3Any variation to the agreed scope of work — including additional work, changes requested by the Customer, or work arising from conditions that could not reasonably have been foreseen at the time of quotation — must be agreed in writing before it is carried out. Variations may change the price and/or the timescale for completion.
6.4Where the Customer requests work to begin before a variation has been priced, or where additional work is reasonably necessary to complete the project safely and to standard, the Company will be entitled to charge a fair and reasonable additional sum.
6A.Repair call-out charges
6A.1This clause applies to repair and breakdown attendance (not to physical survey charges in clause 3, and not to quoted installation work under clause 5).
6A.2Area. The charges in this clause apply only to jobs in Leicestershire, Sheffield, and the Leicester–Sheffield corridor (including Derby, Nottingham, Mansfield and Chesterfield). Jobs outside that area are quoted separately.
6A.3Per unit. Call-out is charged per unit attended (each air-conditioning unit, commercial fridge, freezer, cellar cooling system, cool room, shop fridge, or smaller domestic fridge or freezer, as applicable). Attending more than one unit on the same visit is charged as a separate call-out for each unit.
6A.4Call-out (attendance) — not refundable. The call-out charge is a service charge for attendance. It is not refundable, including where the unit cannot be repaired on the visit, parts are required, or the Customer declines further work. Nothing in this clause affects a Consumer's statutory rights (see clause 15).
6A.5Air conditioning — call-out £150 per unit, then £80 per hour after the initial call-out.
6A.6Commercial refrigeration (fridge, freezer, cellar, cool room or shop fridge) — call-out £80 per unit, then £80 per hour after the initial call-out.
6A.7Smaller domestic fridge or freezer — call-out £60 per unit, then £30 per hour thereafter.
6A.8Materials are extra and are charged in addition to call-out and hourly time. Remaining charges after call-out (hourly time and materials) are also payable and are not refundable once the work or parts have been provided, except where a Consumer has a statutory right to a refund.
6A.9Hourly time is charged for diagnosis, repair and testing on site after attendance. Parts of an hour may be charged in reasonable increments. Travel within the area in this clause is included in the call-out; it is not a separate mileage line unless agreed in writing.
7.Payment terms
7.1Unless otherwise agreed in writing, or unless the quotation states that no deposit applies:
7.1.1The Deposit of 50% of the quoted grand total is due immediately on acceptance of the quotation (clause 5).
7.1.2A further 25% of the quoted grand total is due immediately on the first day of the job when electrical work is done, normally by 12:00 noon that day.
7.1.3The remaining 25% of the quoted grand total is due immediately by 12:00 noon on the last job day.
7.1.4Every invoice is due immediately at the milestone or time stated on it (including installation invoices and invoices for service or maintenance contracts). There is no 7-day (or other delayed) period after the invoice date.
7.2Payment must be made in full and in cleared funds, without any deduction, set-off or counterclaim, by the method(s) stated on the invoice, at the time specified. Time for payment is of the essence of the Contract.
7.3The Company reserves the right to suspend further Services and/or withhold the supply of Goods, certificates or documentation where any sum due remains unpaid.
8.Late payment
8.1If any sum payable under the Contract is not paid at the time it is due (immediately at the stated milestone), the Company may charge interest and recover reasonable costs of recovery.
8.2Where the Customer is a business, interest and fixed recovery costs may be charged in accordance with the Late Payment of Commercial Debts (Interest) Act 1998, including statutory interest at 8% above the Bank of England base rate.
8.3Where the Customer is a Consumer, the Company may charge interest on overdue sums at the rate of 4% per annum above the Bank of England base rate, accruing daily from the due date until payment, together with reasonable costs of recovery.
9.Retention of title & risk
9.1Risk in the Goods passes to the Customer on delivery to the site or on installation, whichever is earlier.
9.2Title to (ownership of) the Goods does not pass to the Customer until the Company has received payment in full and in cleared funds for all sums due under the Contract. Until title passes, the Customer must, so far as reasonably practicable, store and identify the Goods as the Company's property, and the Company may (subject to law and where it can lawfully do so) recover or remove Goods that have not been paid for.
10.Scope of work & exclusions
10.1The Company will carry out only the Goods and Services described in the accepted quotation. Anything not expressly included is excluded.
10.2Unless expressly stated in the quotation, the price does not include: builders' work, plastering, making good, redecoration, lifting or refitting of floor coverings, removal of asbestos or other hazardous materials, structural works, scaffolding, or remedial work to pre-existing defects, wiring, pipework or installations.
10.3Packaging and rubbish. Unless expressly agreed in writing, the Company does not dispose of empty equipment cases, packaging, cardboard, polystyrene or similar rubbish arising from the Goods. These will be left on the premises for the Customer to arrange disposal.
10.4Electrical works — default allowance. Where an estimate or quotation includes a default electrical allowance (for example outdoor isolator and supply within a normal run), that figure is an allowance only. If the electrical work goes beyond that default, the electrical side is separated and subcontracted. The Customer may then use their own electrician or the Company's subcontractors, to the specification we provide. Any extra electrical cost is a variation under clause 6.
10.5If, during the work, the Company discovers conditions that were not apparent at the time of quotation (for example concealed defects, non-compliant existing installations, or hazardous materials), the Company will inform the Customer. Additional work required will be treated as a variation under clause 6.
11.Site access & customer obligations
11.1The Customer agrees to:
11.1.1provide safe, clear and reasonable access to the site during agreed working hours, together with reasonable use of water, electricity and welfare facilities where required;
11.1.2ensure the site is ready for the work to be carried out and that the work area is reasonably clear of obstructions and belongings;
11.1.3obtain, where required, any necessary consents, permissions, planning permission, building regulations approval, landlord's or freeholder's consent, or party-wall agreements, unless the Company has agreed in writing to do so;
11.1.4provide accurate information about the property and the location of concealed services (such as pipes and cables); and
11.1.5keep children and pets away from the work area for safety.
11.2Site protection and valuables. The Company will use reasonable dust covers and similar protection and will clean up the bulk of dust and debris arising from our work. The Customer remains responsible for protecting their own property. We recommend that the Customer removes expensive furniture, televisions, electrical appliances and other valuables from the work area before we start, and uses dust covers, carpet covers and similar protection for items that remain. The Company is not liable for dust, marking or incidental damage to belongings that could reasonably have been moved or covered by the Customer.
11.3If the Company is delayed or prevented from carrying out the work due to the Customer's failure to meet these obligations, the Company will not be liable for the resulting delay and may charge a fair and reasonable sum for any additional costs or abortive visits.
12.Workmanship, guarantee & warranties
12.1The Company will carry out the Services with reasonable care and skill, using suitably competent and qualified personnel, and in accordance with applicable standards and regulations in force at the time of the work.
12.2The Company warrants its own workmanship against defects for a period of 12 months from the date of completion (or such longer period as may be stated in the quotation), provided that the installation has not been misused, altered, neglected, or worked on by others. This guarantee covers remedial work to faulty workmanship only and does not cover fair wear and tear, accidental or third-party damage, misuse, or faults arising from the Customer's existing installation.
12.3Goods are covered by their respective manufacturers' warranties. Such warranties are passed through to the Customer, and any claim under a manufacturer's warranty is subject to that manufacturer's terms. The Company does not extend or enlarge any manufacturer's warranty.
12.4Warranty call-outs and labour. This is the normal position for manufacturer warranty and for our workmanship guarantee. Manufacturer warranty covers parts supplied by the manufacturer, subject to that manufacturer's terms. Warranty call-outs are chargeable unless the fault is proved to be our workmanship or installation error. Labour is not free under a manufacturer's warranty. If, after inspection, the fault is proved to be our workmanship or installation error, that labour and the related call-out are not charged. Until that is proved, attendance, diagnosis and labour are payable as a call-out (clause 6A) plus any hourly time.
12.5Where the work requires certification (for example electrical installation certificates or notification under Part P of the Building Regulations, or MCS certification for eligible heat pump installations), the Company or its certified partner will provide the relevant certificate(s) on receipt of full payment.
12.6Nothing in this clause affects the Customer's statutory rights, including those under the Consumer Rights Act 2015.
13.Sub-contractors & third parties
13.1The Company may engage suitably qualified sub-contractors and partners to carry out all or part of the Services. In particular, air source and ground source heat pump installations may be carried out by or with MCS-certified partners to ensure compliance and eligibility for relevant grants and incentives.
13.2Where a grant, incentive or scheme (such as the Boiler Upgrade Scheme) is referenced, eligibility is determined by the relevant scheme administrator and the Company does not guarantee approval, payment or the continuation of any third-party scheme.
14.Liability
14.1Subject to clause 14.3, the Company's total liability to the Customer in respect of all losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is limited to the total price payable under the Contract.
14.2The Company is not liable for any indirect, special or consequential loss, or for loss of profit, loss of business, loss of revenue, loss of anticipated savings, or loss of goodwill, however arising.
14.3Nothing in these Terms and Conditions excludes or limits the Company's liability for: death or personal injury caused by its negligence; fraud or fraudulent misrepresentation; any breach of the terms implied by the Consumer Rights Act 2015 that cannot lawfully be excluded; or any other liability that cannot lawfully be excluded or limited.
14.4The Company is not liable for defects, damage or loss arising from the Customer's existing installation, the acts or omissions of third parties not engaged by the Company, or the Customer's failure to follow operating, servicing or maintenance instructions.
15.Cancellation
15.1Asking Artifis to start. Accepting a quotation, paying the deposit, or asking the Company to attend or to order materials is the Customer's written request that the Company start the Services during any cancellation period. It is also the Customer's acknowledgement that the right to cancel ends when the Services are fully performed, and that if the Customer cancels after that start the Customer pays for the Goods and Services already supplied, including staff time and materials bought, cut or fitted for that job.
15.2Once the work is finished. Where the Customer is a Consumer and has asked the Company in writing to start the Services during the cancellation period, and has acknowledged that the right to cancel ends when the Services are fully performed, that right ends when the installation or other Services are fully performed. A fitted system stays in place. The Customer pays the price in the Contract. The Company does not refund staff time, materials bought or fitted for that job, or a finished installation.
15.3If work has started and is not yet finished. The Customer pays for the Goods supplied and the Services already carried out, including materials ordered, cut or made for that property that cannot be returned unused. The Company is not required to undo work already done.
15.4Before any work starts. Where the Customer is a Consumer and the Contract is made away from the Company's premises or at a distance (for example in the Customer's home, or by telephone or email), the Customer may cancel within 14 days after the day the Contract is entered into, without giving a reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The Customer must tell the Company by a clear statement (for example a letter, or an email to info@artifis.uk) before that period ends. The model form in clause 15.5 may be used but is not required. If no work has started and no materials have been ordered for that job, the Company refunds sums the Customer has paid for that Contract.
15.5Model cancellation form
15.5.1To: Artifis Ltd, 128 City Road, London, EC1V 2NX, United Kingdom — email: info@artifis.uk
15.5.2I/We hereby give notice that I/We cancel my/our contract for the supply of the following service: ______________________. Ordered on / received on: ______________________. Name of consumer(s): ______________________. Address of consumer(s): ______________________. Date: ______________________.
15.6A business customer follows the cancellation terms set out in that customer's quotation.
16.Force majeure
16.1The Company is not liable for any failure or delay in performing its obligations where such failure or delay results from events beyond its reasonable control, including (without limitation) acts of God, severe weather, fire, flood, epidemic or pandemic, war, civil unrest, industrial action, failure of utilities or transport, shortage or delay in the supply of materials, or the acts or omissions of third parties. In such circumstances the time for performance will be extended accordingly.
17.Complaints
17.1The Company aims to provide a high standard of service. If the Customer is dissatisfied, they should contact the Company as soon as possible by telephone on 0116 403 4444 or by email to info@artifis.uk, giving details of the complaint. The Company will acknowledge complaints promptly and work in good faith to resolve them fairly and as quickly as reasonably practicable.
18.Data protection
18.1The Company processes personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We collect and use personal data (such as your name, address, contact details and project information) only to provide quotations and Services, to fulfil the Contract, to meet our legal obligations, and to communicate with you. We do not sell your personal data. Personal data is retained only for as long as necessary for these purposes or as required by law. You have rights in respect of your personal data, including the right to access, correct or request deletion of it. For any data protection query, please contact info@artifis.uk.
19.General
19.1Entire agreement. The Contract (comprising the accepted quotation, any written variations, and these Terms and Conditions) constitutes the entire agreement between the parties and supersedes any prior arrangement, understanding or representation.
19.2Severance. If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
19.3No waiver. A failure or delay by the Company to exercise any right or remedy does not constitute a waiver of that or any other right or remedy.
19.4Assignment. The Customer may not assign or transfer its rights under the Contract without the Company's prior written consent. The Company may assign or sub-contract its obligations as set out in clause 13.
19.5Third parties. A person who is not a party to the Contract has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of its terms.
20.Governing law & jurisdiction
20.1These Terms and Conditions and the Contract, and any dispute or claim arising out of or in connection with them or their subject matter, are governed by and construed in accordance with the law of England and Wales. The parties irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.
21.Contact
21.1Questions about these Terms and Conditions should be addressed to: